Frequently Asked Questions (FAQ)

When will my order be shipped?
Shipping times vary because we fulfill orders globally from different fulfillment centers depending on your region. We deliver as fast as possible to get the product into your hands. Handling usually takes 1–2 business days, followed by standard delivery of 7–15 business days.

How do I cancel my order?
We can only cancel orders within the first 12 hours after placing them. After that, the order has likely already been processed and is preparing for shipment or has been shipped, at which point it is out of our control. We apologize for any inconvenience, but we pride ourselves on prompt service. Custom jerseys cannot be canceled once ordered.

Are your products high quality?
Yes. All of our products are high quality and use the exact same materials and stitching as retail products. Even with all tags attached, we pay unprecedented attention to the feel and appearance of every item.

What currency will I be charged in?
All orders are processed in US dollars (USD). Your bank may convert the amount to your local currency at the daily exchange rate.

Will I receive a confirmation number when ordering?
Yes, all customers receive an order number after ordering. If you have not received it, please check your spam folder first. If you still have not received it within 24 hours, please contact us.

Who do I contact if there is a problem with my order?
Our support is available by email at 61874053lisa@gmail.com and via WhatsApp at +852 6187 4053. Please have your order number ready.

Is checkout on this website secure and reliable?
Yes, you can be completely assured. All payments go through encrypted, certified payment providers (PayPal and Stripe). We never share your payment details.

If I enter my email address, will you sell my information?
We do not sell customer information. Your email is used only for order follow-up and, if you wish, for promotional newsletters and discount coupons.

What is your return policy?
If there is a problem with your order (defective product, wrong order, damaged order, etc.), please contact us within 7 days of receiving it. We will review your case and, if approved, send a replacement. Please do not return items before we review the case; our customer service team will send further instructions. You are responsible for return shipping costs, and original shipping fees are non-refundable. KitsCraft Pro reserves the right to refuse unjustified return requests.

How do I choose the right size?
See our size guide and measure a jersey that already fits you well (chest width and length). Between two sizes, choose the larger one. Player versions run slim – just send us your height and weight via WhatsApp and we will recommend the best size.

What is the difference between fan and player versions?
The fan version has a regular, comfortable straight cut in standard performance fabric. The player version is body-hugging, athletic, extra light and made from premium 3D-textured knit for maximum breathability, just like the pros wear. The full comparison is on the “Fan Version vs Player Version” page.

Can I choose my own name and number? How?
Yes! Give us the name (max. about 12 characters) and number (1–99) in the order note or via WhatsApp/email. On request we can also add official sleeve patches. Printing is done in professional heat-transfer quality. Details are on the “Customization Guide & Order Process” page.

How should I wash my jersey?
Wash it at 30 °C maximum, turned inside out, preferably on a delicate cycle or by hand, without fabric softener or bleach. No tumble dryer, do not iron the numbers, and air dry in the shade. Everything is explained on the “Jersey Care & Washing Guide” page.

Will I have to pay customs duties?
International orders may be subject to customs duties or import taxes on delivery. These are the recipient’s responsibility and depend on your country. Please check your local import rules before ordering.

What payment methods do you accept?
We accept PayPal and major credit/debit cards (Visa, Mastercard, American Express) through the secure Stripe checkout. All orders are settled in USD.

How do I track my package?
As soon as your package ships, you will receive a tracking number by email and WhatsApp. Please note the first tracking update can take 24–72 hours to appear.

Can a custom jersey be returned?
No. Jerseys with your own name or number are personalized items and cannot be returned, except for a proven manufacturing defect on our side. Please double-check the spelling and number before ordering.